Refund policy
Last updated: October 23, 2026
At DEEB BED, your comfort and satisfaction are our top priorities. We are committed to providing high-quality products and a reliable shopping experience.
To ensure transparency and customer confidence, we have established this Return & Exchange Policy in accordance with Egyptian Consumer Protection Law No. 181 of 2018.
Return & Exchange Period
Customers may request a return or exchange within 14 days of receiving their order, without providing a reason, subject to applicable legal exceptions.
If a product has a manufacturing defect or does not match the agreed specifications, customers may request a replacement or refund within 30 days at no additional cost.
Product warranty rights remain valid according to the applicable warranty terms and Egyptian law.
Return & Exchange Conditions
To be eligible for a standard return or exchange, the product should be in its original condition and free from damage or signs of use that affect its condition.
Customers should retain the original packaging and any included accessories whenever possible.
An order number or proof of purchase must be provided.
For mattresses, pillows, and toppers, customers are encouraged to keep the original protective packaging intact for hygiene reasons. Returns may be restricted after the packaging has been removed if the product cannot be restored to its original condition, as permitted by law.
For furniture, the product must not show damage, scratches, or defects caused by misuse, improper assembly, or incorrect disassembly.
These conditions do not affect the customer’s legal rights in cases of manufacturing defects or products that do not match the agreed specifications.
Non-Returnable Products
Certain products may not be eligible for standard return or exchange. This includes products manufactured specifically according to customer-requested measurements, colors, designs, or other customized specifications, provided they match the agreed requirements.
It also includes products that cannot be restored to their original condition because of their nature, characteristics, or packaging.
Products damaged or altered due to customer misuse are also not eligible for standard return or exchange.
Products purchased during promotions, sales, or clearance events remain subject to applicable consumer protection rights.
Manufacturing Defects & Warranty
At DEEB BED, we stand behind the quality of our products.
If a manufacturing defect is identified, customers may request a replacement or refund in accordance with applicable law.
Repairs may also be offered where appropriate, with customer consent and in accordance with warranty terms.
Customers will not be charged additional fees for resolving covered manufacturing defects.
Selected mattresses come with a manufacturer’s warranty of up to 15 years, depending on the brand and model.
Warranty duration and coverage vary by product and are subject to the manufacturer’s official warranty terms.
Warranties generally do not cover damage resulting from misuse, negligence, or failure to follow the manufacturer’s care instructions, without affecting applicable statutory rights.
Return Shipping Costs
If the return is due to a manufacturing defect or an incorrect order, DEEB BED covers all applicable return and replacement shipping costs.
For standard returns within the legal period, customers will not incur additional charges except for any costs that may legally apply.
Any optional transportation or handling services outside statutory return rights will be discussed and agreed with the customer in advance.
Refund Process
Refunds for non-defective products are generally processed within 7 to 14 business days after the returned product is received and inspected, subject to any shorter legally required deadline.
For defective or non-conforming products, replacements or refunds will be provided at no additional cost within the legally required period.
Refunds will be issued through the original payment method whenever possible.
For Cash on Delivery orders, refunds may be arranged in cash, via an electronic wallet, or through another mutually agreed payment method.
The time required for refunded funds to appear may vary depending on the bank or payment provider.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team.
Phone / WhatsApp: +20 109 655 7955
Email: deebed20@gmail.com
Please include your order number, your name, your registered phone number, the product you wish to return or exchange, and a brief description of the issue with supporting photos if available.
Our customer support team will respond within 24 hours to review your request and explain the next steps.
Our Commitment to You
At DEEB BED, we believe that true comfort goes beyond our products.
We are committed to handling every return and exchange request fairly, professionally, and transparently while protecting our customers’ rights and ensuring a smooth shopping experience.
DEEB BED – Your Comfort Starts Here.